This guide will walk you through uploading support logs from your device for the FOUR team. It assumes your device is already set up with at least one of the FOUR applications and that you can log in.

Learn more: You only need to upload logs if our Support team explicitly asks you to do so to help diagnose an issue.

Opening support information

There are two ways you can open the support information screen depending on your current app state:

  • Option 1 (before pinning in): Tap the ⓘ (information) icon in the top-right corner of the PIN screen.
  • Option 2 (after pinning in): Tap the ☰ (hamburger) menu in the top-left corner, then select ⓘ Support Information from the sidebar.

Uploading support logs

  • Initiate upload: Once on the Support Information screen, you will see a list of details about your device. In the top-left corner, tap the ⋮ (three-dot) menu, then select Upload Support Data.
  • Provide reference: Once the upload has finished, a reference number will be displayed. Provide this reference number to your support specialist.