This guide explains how to request a password reset email and complete the password reset process. This process applies exclusively to standard password-based logins on the FOUR Platform; it does not cover Single Sign-On (SSO) or multi-factor authentication (MFA) resets.

Learn more: If you use SSO, you will need to contact your IT administrator to reset your password.

Requesting a reset email

  • Navigate to login: On the four.io homepage, click the "Forgot your password?" link.
  • Enter email: Input your email address to receive a password reset email. (Note: If this is your initial account setup, you should have already received an invitation email and can skip this step.)
  • Alternatively, you can email support@four.io to request a password reset email to be sent to you.

Completing the reset

  • Follow the email link: Open the email titled "Password reset for your FOUR account" and click the "Continue reset" button.
  • Enter a new password: Create your new password. When setting up a password, we enforce a strong password requirement which must contain at least eight (8) characters, one (1) uppercase letter, one (1) lowercase letter, one (1) number, and one (1) special character.
  • Return to login: Once completed, click the "Return to login" button to access your account.